Credit or Refund the Member
To Credit Your Member
- Group Admin tab > Choose the order where the problem originated. Then go to Members Item tab.
- Drop-down arrows to the right, expand the group member's order, then click on The action dots > Not received or damaged QTY
- Update the quantity received.If you didn't get any, enter 0.Otherwise reduce this amount by the quantity that was missing or damaged.If you have been alerted about an out of stock item from H2G before your order ships, record 0 received here.
You will now
see the quantity on the order has updated. If the member has not paid yet, the
total owing on their order will have reduced. You can choose to leave this
credit on the order for your member to use next time or you can refund the
money to them.
Refunding your member
If you choose to issue a refund, adjust the member’s payment record by updating the original payment ledge amount to reflect the refunded value.
If you choose to issue a refund, adjust the member’s payment record by updating the original payment ledge amount to reflect the refunded value.