My products are damaged or missing when I receive it
There will be times when
items are damaged in transit, the wrong item is picked and packed or something
is not delivered for various reasons.
You can refer to our return
and credit policy: Return and Credit and submit the form attached to
the page
You will also need to make
note of the issue and provide a credit or refund to your group member: Credit or Refund the Member
Related Articles
Products
PRODUCTS Honest to Goodness offers a diverse range of over 1500 products across pantry staples, wholefoods, health, beauty and more. When you are in the Group Goodness portal you are able to view our whole range via Products > All Products. On this ...What is the shelf life on your products?
Our products are all natural or organic and they do not contain any artificial preservatives or additives to prolong their shelf life. We believe this is a good thing because it means our products can be enjoyed without any harmful additives! ...Return and Credit
Something not right? Please use the links at the end of the page to start a return or submit a claim. We kindly ask that you read our Returns and Credits Policy carefully before proceeding. By submitting the form, you acknowledge and agree to our ...Credit or Refund the Member
To Credit Your Member Group Admin tab > Choose the order where the problem originated. Then go to Members Item tab. Drop-down arrows to the right, expand the group member's order, then click on The action dots > Not received or damaged QTY Update the ...How to place an order and finalize the payment?
Once the order reaches the closing date, you can choose to change order status, then there will be a pop-up box. You can choose prepare order to change the status to pending Once the order status is pending, the admin will have up to one week to ...