Why can't I open an order?
Our system allows each email
address to be linked to only one buying group at a time. If you're part of
another group, certain features (like opening orders or viewing pricing) may be
restricted. You can contact your previous admin group to remove you from their
group
Also, you can submit a ticket to
us to resolve the issue here: Group Goodness Help Centre
Related Articles
How long can I keep my order open?
Your order can be open a maximum time of 2weeks (14 days). If you choose a closing date beyond this period, your order will automatically revert to a 2-week timeframe. If you choose to reopen the order after this time, it may be cancelled. Open ...How to start an order?
To open an order, select Group Admin tab and then click Open New Order Now, you can set all the details and confirm Please note: open order window could not exceed 14 days When it’s succeeded, you can see the status become open. Once the order open, ...The order cycle
Each order you raise will go through a number of steps, usually in this order admin opens an order, everyone adding their items to cart, the admin preparing the order admin collecting payments admin sending & paying for the order to H2G H2G packing & ...My members still want to add more items after the order close
Once the order close and the status is pending, only admin can adjust the order including adding items or changing quantity. Once the order has been submitted, either admin or member can’t adjust the order.My member order’s summary and invoice
You can download all the member’s order summary and invoice once the status is pending by clicking the Download Order Data button. Read more about finalizing order here: How to place an order and finalize the payment?