When things go wrong
There will be times when items are damaged in transit, the wrong item is picked and packed or something is not delivered for various reasons.
The best way to let Honest to Goodness know is to submit a ticket. You can do this by emailing us at info@goodness.com.au or clicking Submit A Ticket below
You will also need to make note of the issue and provide a credit or refund to your group member.
To Credit Your Member
- Group Admin tab,
- Choose the order where the problem originated
- Members Item tab.
- Drop-down arrows to the right, expand the group member's order
- The action dots,
- Not received or damaged QTY
- Update the quantity received.
If you didn't get any, enter 0.
Otherwise reduce this amount by the quantity that was missing or damaged.
If you have been alerted about an out of stock item from H2G before your order ships, record 0 received here.
You will now see the quantity on the order has updated. If the member has not paid yet, the total owing on their order will have reduced. You can choose to leave this credit on the order for your member to use next time or you can refund the money to them.
Refunding your member
If you choose to refund, to balance their payment ledger, please remove the initial payment they made and enter the amount paid minus the amount you have now refunded them.
To learn more about payments here
Related Articles
Shipping, Delivery & Receiving Your Order
Once your order has been closed by your group admin, it goes to the Honest to Goodness warehouse for fulfilment. Our fantastic warehouse team will work to pick your order quickly and efficiently and send it off with one of our shipping partners. Your ...Products
PRODUCTS Honest to Goodness offers a diverse range of over 1000 products across pantry staples, wholefoods, health, beauty and more. When you are in the Group Goodness portal you are able to view our whole range via Products > All Products. On this ...All products are greyed out
If you go to the products tab but you can't add anything to your cart and all the items are greyed out, it is likely that your group does not have an open order. All available products will become available to add to your cart once there is an order ...Collecting payments from your members
When and how you collect payments from your members is completely up to you. Make sure you have entered your payment instructions in your profile, as this is what will go to your members when you send the 'Order Payment Due' email. Email your group ...Communication between group admin and group members
How, why and when your group chooses to communicate is completely up to you. It is your community. Many admins use a facebook group, an email group or some other method to keep communiation going. We have tried to make things a little easier for you ...