Split deliveries - why do they happen?
We pack and dispatch orders in full from a single warehouse. However, deliveries may still be split by the carrier while in transit.
This can occasionally occur when multiple boxes are separated at the carrier’s depot during the sorting process.
The remaining items are usually delivered on the same day or within 24 to 48 hours.
If you experience further delays, please send us an enquiry so we can investigate. When contacting us, please include your order number and a list of the items you are still waiting for, so we can retrieve the tracking information and resolve the issue as quickly as possible.
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What is a Split?
What is a split? A split refers to members of a group committing to purchase a portion of a bulk product. Why would you split a bulk product? A group purchasing a whole bulk item together, reduces the cost of the item, for each member. The price of ...Adding a split to your member
Find the item you’d like to split, then you can click Add to Member. Once you click on it, you can select which member you’d like to split with Another way, you can choose from Line Items tab, then click Add Members to SplitHow many days I get to collect payment from my members?
Administrators have up to 7 days after an order closes to finalise payments and split allocations.What are Honest to Goodness Delivery Runs?
Honest to Goodness Delivery Runs are scheduled deliveries made by our own drivers to selected regions in New South Wales. Delivery Runs operate weekly, and orders must be submitted in line with the delivery schedule, at least two business days before ...Viewing and printing your order data
Now that your order has arrived the task at hand of physically managing splits and each person's individual order is made easier with reports you can download specific to the order. DOWNLOAD OR PRINTING ORDER DATA Group Admin > Orders > Find order in ...