Shipping, Delivery & Receiving Your Order
Once your order has been closed by your group admin, it goes to the Honest to Goodness warehouse for fulfilment. Our fantastic warehouse team will work to pick your order quickly and efficiently and send it off with one of our shipping partners.
Your group admin will have the most up to date shipping information and will also be in contact regarding when the unpacking of your group order will take place. Should you have any questions, speak with your group admin and they will be able to assist.
HOW LONG WILL MY ORDER TAKE?
Wholesale orders, including buying group order usually take between 2 -3 business days to dispatch from our warehouse. Due to the complexity of larger orders, at this stage, our pallet sized orders are taking up to 7 business days to be dispatched. It is always our goal to turn orders around in the shortest amount of time possible, however we also want to be honest about how long orders may take to leave us. If you need your orders quickly, we recommend placing more frequent smaller orders as these move through our warehouse much more quickly.
- Wholesale Orders under 200KG* will be dispatched 2-3 business days after being placed.
- Wholesale Orders over 200KG* will be dispatched 4-5 business days after being placed.
WHAT IF SOMETHING GOES WRONG?
While we hope it doesn't, sometimes things go wrong. Your admin should be the person in contact with H2G about any issues with your order, so please raise any issues with your administrator. Please keep in mind we have a 30 day returns policy, so please raise any issue with any products as soon as possible.
CAN I ACCESS YOUR H2G RUNS IF I AM IN THE POSTCODE RANGE?
Yes! If you are in one of the post code ranges for our H2G Runs, your freight will automatically be assigned to that run. If you need more info on our H2G Runs please see here. The info you need is under the heading: Wholesale Customers Delivery Costs.
All cut off times and ranges are the same regardless of ordering through the H2G portal or our wholesale website.
MY POSTCODE IS IN TWO RUNS, WHEN WILL IT SHIP?
Your order will be placed on the next available run. We need 2/3 days to pack run orders so depending on the day your order comes through it will be moved to the next run. If you would like a specific delivery day please reach out through a ticket below.
* H2G Delivery Run orders excluded. Your order will ship on the next available run.
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Opening an order
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Each order you raise will go through a number of steps, usually in this order admin opening the order, everyone adding their items to cart, the admin preparing the order admin collecting payments admin sending & paying for the order to H2G H2G ...Submitting your order
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