Making Payment

Making Payment

How do I pay for my order? 
You pay your admin for your portion, they pay us for the whole order. 

One your order is closed by your admin, they will ask you for payment. They should send you an email (or communicate to you) the total you owe, as well as their bank details for you to make payment.
Your admin may request that you reference the group order number as well for reconcilliation purposes. Each admin manages their group a little differently, so reach out if you don't know how your admin 


Your member ledger

You can view a summary of your payments by viewing your payment ledger. To view your ledger, go to your profile in the top right hand corner of your screen. 
This is important if you have a credit/over/underpayment from a previous order 

To view your ledger
  1. Select your name (top right corner) 
  2. My profile



A negative value here indicates you have a credit. Once you add items to your order is moved to pending, this value will increase to include the items in your cart. 
The following section is for group admins only 

MAKING PAYMENT TO HONEST TO GOODNESS

You can pay for your order by credit card or bank transfer. When you submit your order, you will need to choose one of these options. 

CREDIT CARD PAYMENT

Pay via credit card right in the portal. This will mean your order will progress straight to our warehouse packing queue. 
Any refunds will be processed automatically back to your card. 

BANK TRANSFER 

It is recommended you send a copy of your remittance to info@goodness.com.au along so we can release your order to our warehouse as soon as that comes through. This saves time waiting for the funds to clear the account before sending your order to our warehouse packing queue. 

Bank: Westpac
Name: Honest to Goodness 
BSB: 032-298
Account: 514 456

Please ensure your order number is listed as the reference so we can allocate your payment quickly


If you decided you would rather pay by credit card after you have selected bank transfer, we can process payment for you over the phone. Just give us a call on 02 8310 1800 and press 2 for accounts 


     Continue Shopping​

      • Related Articles

      • What is the Admin Fee?

        An admin fee is a % of the order that is added at the admins discression. It is transparently charged, as it is visible in the members carts. This fee goes to the admin of the group as a payment for undertaking the work of organising the group and ...

      • Collecting payments from your members

        When and how you collect payments from your members is completely up to you. Make sure you have entered your payment instructions in your profile, as this is what will go to your members when you send the 'Order Payment Due' email. Email your group ...

      • Can I pay on more than one card?

        At this stage we are only able to accept one credit card payment through the Group Goodness portal. If you need to make a split credit card payment, please call our team on 02 8310 1800 and they will be able to take two payments over the phone. ...

      • Submitting your order

        Submitting the order to Honest to Goodness requires you to change the status of your order twice. 1. From OPEN to PENDING. While your order is pending, you as the admin can still make changes, complete or remove splits, mark payments against your ...

      • Communication between group admin and group members

        How, why and when your group chooses to communicate is completely up to you. It is your community. Many admins use a facebook group, an email group or some other method to keep communiation going. We have tried to make things a little easier for you ...