How do I know when my order is shipped?
Once your order has been
packed and is ready for dispatch, you will receive an email and
a text message notification from our freight partner Steadfast
with your tracking details, allowing you to follow your delivery.
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The order cycle
Each order you raise will go through a number of steps, usually in this order admin opens an order, everyone adding their items to cart, the admin preparing the order admin collecting payments admin sending & paying for the order to H2G H2G packing & ...How to start an order?
To open an order, select Group Admin tab and then click Open New Order Now, you can set all the details and confirm Please note: open order window could not exceed 14 days When it’s succeeded, you can see the status become open. Once the order open, ...My member order’s summary and invoice
You can download all the member’s order summary and invoice once the status is pending by clicking the Download Order Data button. Read more about finalizing order here: How to place an order and finalize the payment?Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled. Our fulfilment system is highly automated and uses robotic technology, so orders start being processed immediately and are quickly prepared for dispatch. This means there’s no opportunity ...Viewing and printing your order data
Now that your order has arrived the task at hand of physically managing splits and each person's individual order is made easier with reports you can download specific to the order. DOWNLOAD OR PRINTING ORDER DATA Group Admin > Orders > Find order in ...