Communication between group admin and group members

Communication between group admin and group members



How, why and when your group chooses to communicate is completely up to you. It is your community.
Many admins use a facebook group, an email group or some other method to keep communiation going. We have tried to make things a little easier for you by allowing commincation out of the portal.

At this stage it is one way only, from admin -> member/s. Please make you members aware that if they reply, the email will not reach you so they need to forward the email to your email address for you to get the message. 

You can send a member related email from the members tab or order specific emails by opening the order and clicking 'Email Group'

TEMPLATE OPTIONS 



Custom / Free Text 

This option allows you to write a free type message to one / those who have ordered or all of your group. 
This option does not include an introduction or a sign off. Here is what it looks like: 





Order Now Open

This templet will let all your members know that there is an order now open and when it is closing. Here is what it looks like 



Order Closing Soon
This templet will let all members know that your open order is closing soon. It will also list any open splits.
Here is what it looks like: 



Order Payment Due
This templet will let members who have placed orders know that their payment is now due. It will list the amount due and the order reference as well as the payment details you outlined when you opened the order. It will not list any credits, however your members can view these by logging into their profile and checking their payment ledger. There is a note about that in the templet. 





      • Related Articles

      • What is the Admin Fee?

        An admin fee is a % of the order that is added at the admins discression. It is transparently charged, as it is visible in the members carts. This fee goes to the admin of the group as a payment for undertaking the work of organising the group and ...
      • How do I see what members have added to cart?

        As group admin, you can see your entire group cart at any time. You can choose to view this by line or by member cart. BY LINE To view all the products in your group cart and who has ordered each product: Group Admin Tab Choose your order Line Items ...
      • Group Admin tab

        As Group Admin, you will manage most of your admin duties for your group by first selecting the Group Admin tab. You will be able to manager: Your orders Your members You payments THE ORDERS TAB To access: Group Admin Orders From here: if you don't ...
      • Navigating Group Goodness

        The top menu will show either 3 or 4 tabs to navigate the site. HOME: keeping you up to datewith news and insights PRODUCTS: where you will shop & view our range ORDERS: view your own personal history (Group Admins Only) GROUP ADMIN: manage orders ...
      • Maintaining your members

        For Group Admins Only ADDING MEMBERS Navigate to the 'Group Amin' tab and open the 'Members' Tab. There are two ways you can add new members to your group: One at a time via the blue 'Add Member' button by entering their email address and clicking ...