Can I submit my order by phone or email?
Our website is the best and fastest way to
place your order, giving you instant access to our full range, live
availability, and secure checkout.
To ensure accuracy and efficiency, all
orders must be placed directly through our website, and we’re unable to accept
orders by phone or email.
If you need any assistance navigating the site or run
into issues while placing your order, please send us an enquiry
Related Articles
The order cycle
Each order you raise will go through a number of steps, usually in this order admin opens an order, everyone adding their items to cart, the admin preparing the order admin collecting payments admin sending & paying for the order to H2G H2G packing & ...How to place an order and finalize the payment?
Once the order reaches the closing date, you can choose to change order status, then there will be a pop-up box. You can choose prepare order to change the status to pending Once the order status is pending, the admin will have up to one week to ...How to start an order?
To open an order, select Group Admin tab and then click Open New Order Now, you can set all the details and confirm Please note: open order window could not exceed 14 days When it’s succeeded, you can see the status become open. Once the order open, ...Why can't I open an order?
Our system allows each email address to be linked to only one buying group at a time. If you're part of another group, certain features (like opening orders or viewing pricing) may be restricted. You can contact your previous admin group to remove ...How do I know when my order is shipped?
Once your order has been packed and is ready for dispatch, you will receive an email and a text message notification from our freight partner Steadfast with your tracking details, allowing you to follow your delivery.